The current team is made up of a bunch of talented individuals from countries including Ireland, the UK, Spain, Lithuania and Russia.
We have a flat organisational structure, comprising three divisions:
Headed up by James Grennan (company co-founder and Emydex Technical Director). James and the product development team are focussed on Emydex’s future product development roadmap – what new modules, what new enhancements to existing modules, what new functionality do our customers need, what new technologies are coming down the road and how might they be relevant to Emydex’s customers, both present and future?
Lead by Daniel Simonavicius. Daniel manages five separate programming teams that work on the implementation of our core platform and modules for specific customer implementations. These teams will work to customise Emydex as per the specific business practices of our customers. They will integrate Emydex with our customer’s financial/ERP systems, link into factory floor hardware devices (new or existing), integrate to suppliers, customers or even 3rd party Government web services etc.
Customer Support team
Managed by Lorna Daly, our customer support manager, our helpdesk team manage a support desk for our existing customers. We support all our existing customers through SLAs with guaranteed response times and can even offer 24x7 support where needed. All support issues are logged by our customer in a web-based Emydex support portal where they are proactively monitored by our customer support manager and assigned to the relevant support team members for resolution.
As the company structure is flat, this means we are a flexible employer with a relaxed company culture. We very much value our staff and wish to retain them for the long-term, so it’s also in our best interests to keep our staff happy.