{"id":11515,"date":"2020-06-19T14:37:30","date_gmt":"2020-06-19T13:37:30","guid":{"rendered":"https:\/\/www.emydex.com\/support\/"},"modified":"2026-02-26T17:27:44","modified_gmt":"2026-02-26T17:27:44","slug":"support","status":"publish","type":"page","link":"https:\/\/www.emydex.com\/za\/about-us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n\t<h2>Support<\/h2>\n<h5>Quick response times and even quicker solution delivery<\/h5>\n<h3>\n\t\t\tCustomer Support Focus\t<\/h3>\n\t<p>We understand that every minute of downtime impacts business productivity so each step in our support process is designed with a view to sorting issues and queries quickly. The support team is dedicated to following up on helpdesk tickets logged, and proactively keeping our customers informed with progress reports and updates.<\/p>\n<p>Emydex support all our existing customers through SLAs with guaranteed response times and can offer 24\u00d77 support where needed. All support issues are logged by our customer in a web-based Emydex support portal where they are proactively monitored by our customer service manager and assigned to the relevant support team members for resolution.<\/p>\n\t\t\t<a href=\"https:\/\/helpdesk.emydex.com\/support\/home\"  target=\"_blank\" rel=\"noopener\"    rel=\"noopener\">\n\t\t\t\t\t\t\tClient Support Login\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.teamviewer.com\/en\/download\/windows\/\"  target=\"_blank\" rel=\"noopener\"    rel=\"noopener\">\n\t\t\t\t\t\t\tTeam Viewer Support\n\t\t\t\t\t<\/a>\n<h6>\n\t\t\tMeet our Team\t<\/h6>\n<h2>\n\t\t\tYour Support Team\t<\/h2>\n\t<div id=\"awsm-team-7928\" class=\"awsm-grid-wrapper\">\n\t\t\n\t\t<div class=''>\n\t\t<div class=\"gridder awsm-grid drawer-style style-2 grid-5-col \">\n\t\t\t\t\t\t<div id=\"awsm-member-7928-10879\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all\" data-griddercontent=\"#awsm-grid-content-10879\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-10879\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2025\/07\/hazel.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>Head of HR, People and Culture<\/span><h3>Hazel Plunkett<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-11187\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all awsm-306\" data-griddercontent=\"#awsm-grid-content-11187\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-11187\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2025\/05\/ula-mh.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>Office Administrator<\/span><h3>Urszula Stawicka<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-11291\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all awsm-314\" data-griddercontent=\"#awsm-grid-content-11291\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-11291\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"239\" height=\"239\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2020\/07\/Merlin-Support-e1621440805731.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>Application Support Manager<\/span><h3>Merlin Joy<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-11539\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all awsm-314\" data-griddercontent=\"#awsm-grid-content-11539\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-11539\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2020\/07\/Emydex-Team-Gallery-Alan-Doocey.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>2nd Level Support<\/span><h3>Alan Doocey<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-11531\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all\" data-griddercontent=\"#awsm-grid-content-11531\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-11531\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2020\/07\/Emydex-Team-Gallery-23.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>2nd Level Support<\/span><h3>Luis Mendez<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-11547\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all\" data-griddercontent=\"#awsm-grid-content-11547\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-11547\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2021\/01\/Arthur-Ivanov.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>Customer Support<\/span><h3>Arthur Ivanov<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-10983\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all awsm-314\" data-griddercontent=\"#awsm-grid-content-10983\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-10983\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"301\" height=\"301\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2021\/07\/Carne-de-Vreede.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>Customer Support<\/span><h3>Carne de Vreede<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-11039\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all awsm-306\" data-griddercontent=\"#awsm-grid-content-11039\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-11039\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2022\/06\/Inesh-Shanaka-head.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>Customer Support<\/span><h3>Inesh Shanaka<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-22796\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all\" data-griddercontent=\"#awsm-grid-content-22796\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-22796\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2024\/04\/Saffi-mh.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>2nd Level Support<\/span><h3>Saffi Muhammed<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-7928-51106\" class=\"awsm-grid-list awsm-grid-card awsm-team-item awsm-scale-anm awsm-all\" data-griddercontent=\"#awsm-grid-content-51106\">\n\t\t\t\t\t<span class=\"awsm-team-link-control awsm-grid-list-item awsm-grid-list-item-51106\">\n\t\t\t\t\t\t<figure>\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2025\/05\/joshua-mh2.jpg\" class=\"attachment-awsm_team size-awsm_team wp-post-image\" alt=\"\" \/>\t\t\t\t\t\t\t<figcaption>\n\t\t\t\t\t\t\t\t<div class=\"awsm-personal-info\"><span>2nd Level Support<\/span><h3>Joshua Balsicas<\/h3><\/div>\t\t\t\t\t\t\t<\/figcaption>\n\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"awsm-grid-expander style-1\">\n\t\t\t\t\t\t<div id=\"awsm-member-info-7928-10879\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-10879\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>Head of HR, People and Culture<\/span><h2>Hazel Plunkett<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-11187\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-11187\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>Office Administrator<\/span><h2>Urszula Stawicka<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-11291\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-11291\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>Application Support Manager<\/span><h2>Merlin Joy<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-11539\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-11539\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>2nd Level Support<\/span><h2>Alan Doocey<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-11531\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-11531\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>2nd Level Support<\/span><h2>Luis Mendez<\/h2><p class=\"p1\"><span class=\"s1\">Luis M\u00e9ndez L\u00f3pez joined the Emydex Support Team as a Software Development Intern. Originally from Ribadeo in Spain, Luis has been living in Ireland since 2006.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">He has previous support experience at HP and Ocuco, along with development and project management experience.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Luis holds a degree in Computer Science and a Masters in Project Management in Spain.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">He is currently completing a Higher Diploma in Software Development at Dublin Business School.<\/span><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-11547\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-11547\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>Customer Support<\/span><h2>Arthur Ivanov<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-10983\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-10983\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>Customer Support<\/span><h2>Carne de Vreede<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-11039\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-11039\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>Customer Support<\/span><h2>Inesh Shanaka<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-22796\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-22796\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>2nd Level Support<\/span><h2>Saffi Muhammed<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"awsm-member-info-7928-51106\"  class=\"awsm-grid-expander style-2\">\n\t\t\t\t<div class=\"awsm-detailed-info\" id=\"awsm-grid-content-51106\">\n\t\t\t\t\t<div class=\"awsm-details\">\n\t\t\t\t\t\t<div class=\"awsm-personal-details\">\n\t\t\t\t\t\t\t<div class=\"awsm-content-scrollbar\">\n\t\t\t\t\t\t\t\t<span>2nd Level Support<\/span><h2>Joshua Balsicas<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"awsm-personal-contact-info\">\n\t\t\t\t\t   \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\n<h6>\n\t\t\tCareers\t<\/h6>\n<h2>\n\t\t\tWe are growing rapidly &#8211; Come join our team!\t<\/h2>\n\t\t\t<a href=\"https:\/\/www.emydex.com\/za\/careers\/\"  target=\"_self\">\n\t\t\t\t\t\t\tFind out more\n\t\t\t\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":46884,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-11515","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | About Us | Emydex Food Processing Software Solutions<\/title>\n<meta name=\"description\" content=\"We are dedicated to following up on helpdesk tickets logged, and proactively leeping our customers informed| Emydex Food Processing Software Solutions\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emydex.com\/za\/about-us\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support | About Us | Emydex Food Processing Software Solutions\" \/>\n<meta property=\"og:description\" content=\"We are dedicated to following up on helpdesk tickets logged, and proactively leeping our customers informed| Emydex Food Processing Software Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.emydex.com\/za\/about-us\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Emydex\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Emydextechnology\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T17:27:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.emydex.com\/wp-content\/uploads\/2020\/05\/Emydex-Pork.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.emydex.com\/za\/about-us\/support\/\",\"url\":\"https:\/\/www.emydex.com\/za\/about-us\/support\/\",\"name\":\"Support | About Us | Emydex Food Processing Software Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.emydex.com\/za\/#website\"},\"datePublished\":\"2020-06-19T13:37:30+00:00\",\"dateModified\":\"2026-02-26T17:27:44+00:00\",\"description\":\"We are dedicated to following up on helpdesk tickets logged, and proactively leeping our customers informed| Emydex Food Processing Software Solutions\",\"breadcrumb\":{\"@id\":\"https:\/\/www.emydex.com\/za\/about-us\/support\/#breadcrumb\"},\"inLanguage\":\"en-ZA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.emydex.com\/za\/about-us\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.emydex.com\/za\/about-us\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.emydex.com\/za\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Us\",\"item\":\"https:\/\/www.emydex.com\/za\/about-us\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.emydex.com\/za\/#website\",\"url\":\"https:\/\/www.emydex.com\/za\/\",\"name\":\"Emydex\",\"description\":\"Food Processing Software Solutions\",\"publisher\":{\"@id\":\"https:\/\/www.emydex.com\/za\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.emydex.com\/za\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-ZA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.emydex.com\/za\/#organization\",\"name\":\"Emydex Food Processing Solutions\",\"url\":\"https:\/\/www.emydex.com\/za\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ZA\",\"@id\":\"https:\/\/www.emydex.com\/za\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.emydex.com\/wp-content\/uploads\/2021\/06\/emydex_logo_rgb_671x302.jpg\",\"contentUrl\":\"https:\/\/www.emydex.com\/wp-content\/uploads\/2021\/06\/emydex_logo_rgb_671x302.jpg\",\"width\":671,\"height\":302,\"caption\":\"Emydex Food Processing Solutions\"},\"image\":{\"@id\":\"https:\/\/www.emydex.com\/za\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/Emydextechnology\",\"https:\/\/www.linkedin.com\/company\/emydex-technology\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support | About Us | Emydex Food Processing Software Solutions","description":"We are dedicated to following up on helpdesk tickets logged, and proactively leeping our customers informed| Emydex Food Processing Software Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.emydex.com\/za\/about-us\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support | About Us | Emydex Food Processing Software Solutions","og_description":"We are dedicated to following up on helpdesk tickets logged, and proactively leeping our customers informed| Emydex Food Processing Software Solutions","og_url":"https:\/\/www.emydex.com\/za\/about-us\/support\/","og_site_name":"Emydex","article_publisher":"https:\/\/www.facebook.com\/Emydextechnology","article_modified_time":"2026-02-26T17:27:44+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.emydex.com\/wp-content\/uploads\/2020\/05\/Emydex-Pork.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.emydex.com\/za\/about-us\/support\/","url":"https:\/\/www.emydex.com\/za\/about-us\/support\/","name":"Support | About Us | Emydex Food Processing Software Solutions","isPartOf":{"@id":"https:\/\/www.emydex.com\/za\/#website"},"datePublished":"2020-06-19T13:37:30+00:00","dateModified":"2026-02-26T17:27:44+00:00","description":"We are dedicated to following up on helpdesk tickets logged, and proactively leeping our customers informed| Emydex Food Processing Software Solutions","breadcrumb":{"@id":"https:\/\/www.emydex.com\/za\/about-us\/support\/#breadcrumb"},"inLanguage":"en-ZA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.emydex.com\/za\/about-us\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.emydex.com\/za\/about-us\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.emydex.com\/za\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/www.emydex.com\/za\/about-us\/"},{"@type":"ListItem","position":3,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.emydex.com\/za\/#website","url":"https:\/\/www.emydex.com\/za\/","name":"Emydex","description":"Food Processing Software Solutions","publisher":{"@id":"https:\/\/www.emydex.com\/za\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.emydex.com\/za\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-ZA"},{"@type":"Organization","@id":"https:\/\/www.emydex.com\/za\/#organization","name":"Emydex Food Processing Solutions","url":"https:\/\/www.emydex.com\/za\/","logo":{"@type":"ImageObject","inLanguage":"en-ZA","@id":"https:\/\/www.emydex.com\/za\/#\/schema\/logo\/image\/","url":"https:\/\/www.emydex.com\/wp-content\/uploads\/2021\/06\/emydex_logo_rgb_671x302.jpg","contentUrl":"https:\/\/www.emydex.com\/wp-content\/uploads\/2021\/06\/emydex_logo_rgb_671x302.jpg","width":671,"height":302,"caption":"Emydex Food Processing Solutions"},"image":{"@id":"https:\/\/www.emydex.com\/za\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Emydextechnology","https:\/\/www.linkedin.com\/company\/emydex-technology\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/pages\/11515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/comments?post=11515"}],"version-history":[{"count":0,"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/pages\/11515\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/pages\/46884"}],"wp:attachment":[{"href":"https:\/\/www.emydex.com\/za\/wp-json\/wp\/v2\/media?parent=11515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}