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Emydex partnership with with Integrated Technology Partners

Emydex Technology is pleased to announce the signing of a partnership agreement with Integrated Technology Partners (Services) Pty Ltd in Australia. Based in Brisbane, ITP Services are well known within the Australasian Food Processing Industry as suppliers of data capture and industrial hardware systems with an reputation for quality, innovation and professional customer service.

By forming this Partnership Emydex will now have six dedicated staff based in Australasia who will provide sales, implementation and support for Emydex software systems, and will add significant value to the Emydex offering in the local market by providing for full turnkey solutions. Ian Carson, Emydex’s distributor in Australia and New Zealand for the past two years will join the company as CEO, with Anthony Browne assuming the role of Technical Director. With over 20 years’ experience of working with a variety of food processing systems in Australasia, Neil Pitt will act as Director of Sales and Customer Relations.

Based in Ireland, David McMahon, CEO of Emydex Technology, commented, “We are delighted to welcome ITP Services as our new Partner in Australasia. Their excellent reputation in the market place will be complementary to the reputation Emydex enjoys in Europe for being one of the most flexible and comprehensive software suppliers to our niche market sectors. With the three senior managers of the Australian partnership having over eighty years of combined experience in the food processing industries between them, their knowledge of what customers require in the local market is a huge advantage. That, coupled with the backing of our team of thirty staff here in Ireland will guarantee our new partners ability to deliver a high level of service and support to our customers, where fast response times and extended hours are of paramount importance. I am looking forward to meeting our new customers in Australia and New Zealand in the very near future”.

Neil Pitt said “Emydex not only provides a modern, easy to use and highly flexible software solution for Food Processors but their focus on customer service fits well with what we are all about. This synergy between our two companies means that customers benefit from having local industry specialists who can respond to their needs within the time frames expected. The addition of Emydex’s comprehensive software solutions will further enhance ITP Services’ current range of systems and ensure there is a product that adds real value for processors in all areas of the food industry.”

Anyone wishing to learn more about Emydex and ITP (Services) should contact Ian Carson +61 4566 31662 or Neil Pitt +61 4027 64563.

For more information on the Emydex system click here or contact Emydex on +353 1 8855990

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Emydex move to new Corporate Office in Dublin. Plans for Australian office

Emydex today are pleased to announce the relocation of their Dublin headquarters to a new corporate office in Unit 4B-5, Blanchardstown Corporate Park, Dublin 15.

Emydex’s Product Development, Implementation and Support teams were previously split over three floors across two separate buildings. The move to unit 4B-5 into a single large open-plan space means everyone is now working closely together, with plenty of room for the company to grow from the current team of thirty people to forty five or fifty as required.

Emydex at MeatUp Uk 2011
Emydex at MeatUp Uk 2011
Emydex at MeatUp Uk 2011
“I see our future growth being overseas rather than Ireland at this point” said Emydex CEO David McMahon. “Right now our business is mostly focussed on food processing markets in the UK, Southern Africa, as well as Australia and New Zealand. Whilst we can service both UK and Southern Africa effectively from Dublin given we’re all working in the same time zones, we’re looking to open an office in Australia by the end of the year. We’ve been working with a distributor based in Brisbane for the past two years. Our plan to incorporate a new company in Australia and build a team there to service meat, fish and food processors based in Australia and New Zealand.
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Appointment of Australasian Distributor

Emydex are pleased to announce the appointment of Ian Carson and his team as the Emydex partner distributor for the region. Based in Brisbane Australia, Ian previously worked with Emydex on a number of customer implementations in both Ireland and Southern Africa where he became familiar with the underlying structure and workings of the data capture and production reporting platform.

Ian believes the Emydex solution has great potential for the Australian and New Zealand markets. Being a mature yet modern, highly flexible solution, already proven in many large multinational meat processing companies, Emydex is ideally suited to food & meat processors both large and small. By utilising existing hardware, customers can significantly reduce the cost of upgrading to a new system and yet gain all the benefits offered by a modern, flexible and robust software environment.

Ian has worked for many years in senior positions with Sastek and latterly the Cedar Creek Company and has a wealth of experience in the food processing industry with the likes of Unilever, Heinz and Lowe Walker. With over 25 years in the meat processing industry in both Australasia and overseas, not only as an ‘end user’ but also as a systems provider, Ian has a deep understanding of both business processes and importantly,how technology can add value to these.

Having worked with many systems in the past,Ian quickly noted a particular strength of the Emydex system is its ability to offer a ‘business logic’ layer which allows Emydex to tailor the software platform to meet customer-specific needs, and yet still keep the core base system intact allowing for upgrades as they become available. This allows companies to maintain the competitive advantage they derive from their unique business processes, yet still take advantage of the new features included in future software upgrades, something most other systems do not allow.

In addition to traditional ‘on-premise’ installations, the Emydex system can also be offered as a service (SaaS), hosted as a cloud based system with flexible licensing models allowing for reductions in the capital costs of upgrading systems, as well as keeping ongoing costs of ownership to reasonable levels. Cloud based deployment can also assist larger multi-site companies to manage their own Emydex software environment centrally, thereby reducing administration costs.

Realising that support for a system is as important as the functionality itself, Ian is delighted that his Australian based team offering 1st and 2nd level support,backed by the Ireland-based technical help-desk team, will be able to offer 24-hour support for customers with support staff online and able to assist at anytime.

Ian Carson (far right) with some of the Emydex delivery team on assignment in Namibia.

Ian Carson (far right) with some of the Emydex delivery team on assignment in Namibia.

In order to obtain more information or for a product demonstration please contact Ian on:

Office: +61 7 3289 8336
Mobile: +61 4566 31662
Email: ian.carson@emydex.com

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