Company Updates

Emydex’s latest customer satisfaction survey conducted during April 2013 shows all time high scores across all metrics measured. Feedback is received from at least one person from every live customer, and at least 2 people within our larger group customers. In all cases the people surveyed are in Emydex-facing roles, and deal with Emydex staff on a regular basis. The latest survey includes feedback from 26 people working for Emydex customers, and covers customer satisfaction with:

1. Quality of the system – performance, usability, bug free etc.
2. Execution Timeliness – adherence to agreed project deadlines and milestones
3. Meeting Expectations (how did we measure up at the end versus expectations at the start?)
4. Quality of Customer Support
5. Satisfaction with your Lead Programmer (how happy are you with your lead programmer?)
6. Recommendation – Likelihood of recommending Emydex to a colleague or friend
7. Overall Satisfaction

A summary of the scores received across all customers is listed below. In the case of all 6 questions, these scores are higher in each instance than scores and feedback received in our last survey conducted in October 2012

Of particular importance is the improvement, in the opinion of our customers with the Overall Quality of the Emydex software system, that has seen satisfaction grow steadily over the past 2 years from a 79% satisfaction rating in October 2011 to a rating of 86% in April 2013.

This may be in part explained by the fact that Emydex now has a separate product development team dedicated to the further development and improvement of the core software platform and modules.

The team have since February 2013 moved to a separate office to give the team ‘head-space’ and also to facilitate growth in both the Project Implementation and Customer Support Teams in Unit 10.

Quality of Solution (usability, Speed, Performance, Bug Free etc.)

Satisfaction levels with Software Quality

Emydex Product Development Team

The knock-on effect of improvement in overall software quality, is that satisfaction with our Customer Supportteam has also risen in line, most likely as a result of a combination of less bugs being reported in the software, and more staff being added to the Emydex support team that now stands at five full-time dedicated people, soon to be six. One customer comment to highlight came from Simon Fletcher in Moy Park Ballymena, who said “Emydex provide an excellent Product and an excellent service. I wish all our Suppliers/Support operated with the same ethos and work ethic”.

Quality of Customer Support

Satisfaction levels with Customer Support

Emydex Customer Support Team

The last metric to highlight relates to Emydex Customer satisfaction levels with their lead programmer, the main software developer tasked with tailoring an Emydex solution to match each customer’s specific business requirements exactly. With Customer Satisfaction with their lead programmer now standing at an 87% satisfaction rating, this demonstrates the level of knowledge our delivery team has of food processing industries, as well as their technical skill levels and abilities.

Satisfaction with Lead Programmer

Emydex Project Delivery Team

Danny O’Hanlon is a recent new joiner to the Emydex Implementation team managed by Technical Manager, Daniel Simonavicius. Danny holds a Bachelor of Science degree in Mathematics from the National University of Ireland, as well as a Masters in Engineering, Computer Science & Communications from the University of Limerick.

Prior to joining Emydex, Danny worked for 6 years as the sole IT person in McCarrens, a leading Irish Pork primal processing plant that employs over 200 people. Danny’s role covered management of all IT systems in addition to designing and developing software systems needed for various operational requirements including Purchasing, Goods-In and Production systems such as:

• Weighbridge in-take/Lairage system
• Kill Line grading system
• Cut-up system recording all primal weights
• Real-time yield system
• Packaging Stock Control scanning system
• Traceability system
• Label production to customer requirements

Prior to working in McCarrens, Danny worked as an IT Consultant with the Irish Companies Registration Office (CRO), and as a Software Engineer in Trintech Technologies. He has over 12 years work experience.

“Danny is the type of person we are always on the lookout for in Emydex to further expand our existing team of highly experienced programmers, all whom have an in-depth knowledge of the workings of the food processing industries. There is a steep learning curve, and a lot of Industry specific knowledge required to be able to competently design and deliver tailored software solutions to our customers. Anyone with this level of relevant experience and training is always a very welcome addition to the team”, said David McMahon, Emydex CEO.

Updated August 2013

Emma Flynn

Emma Flynn joined Emydex in March 2013 in the role of Office Manager. Emma has a Bachelor of Business Studies from Dublin City University and a Postgraduate Diploma in Events Management from the Fitzwilliam Institute. Prior to joining Emydex, Emma worked as Alumni Relations Officer in DCU for almost 7 years, where she was responsible for managing the Alumni Relations Programme and worked at a senior administrative level. As part of her role in managing Emydex’s offices, Emma is also involved in assisting the Support Team on a daily basis, and supported the company CEO on Sales & Marketing as well as HR activities.

Patricia Ramos

Patricia Ramos joined Emydex in August 2013 as an Application Support Developer working on the Emydex customer support team. Patricia holds a Degree in Computer Engineering from the University of Burgos, and a number of Training Certifications including SQL. and .Net Framework. Prior to joining Emydex, Patricia worked for 6 years as an analyst software developer in the banking sector in Spain.

In line with continued success in winning new business and company growth, Emydex is pleased to announce seven new hires to the team in various roles across the business.

Joining Lorna and Fran on the application support team are John Dennedy and Rolandas Sloveckas. John worked previously as a technical consultant with Synopsis in Dublin, before starting up his own company in 2007 supporting cross-platform IT solutions for both public and private sector customers like Friends First, Pfizer and SR Technics. John has a technology degree from Open-University and is a master certified network engineer.

Rolandas Sloveckas is the 4th Lithuanian to join the Emydex programming team, arriving to Ireland with 7 years programming experience. Rolandas holds a Bachelor’s degree in Informatics from the Gedimias Technical University in Vilnius.

Eimear O’Mahony joins Emydex as our new Office Manager. Prior to joining Emydex, Eimear worked for 3 years with DEM Machines supporting both their Sales and Service teams. Before that, Eimear worked in Eircom where she was a corporate account manager in Eircom’s retail business. In her capacity as Office Manager with Emydex, Eimear will support Lorna and the application support team in dealing with customer support enquiries and requests.

Having spent the past year working as a .Net developer with Keelings in Dublin, we are delighted that Andrius (Andrew) Urbelis re-joins Emydex as a senior programmer on the Customer Implementation Team. Andrew worked for 3 years as a .Net developer in Emydex prior to Keelings, and he holds a Bachelor’s degree in Informatics from the Kaunas University of Technology.

Stephen Keating also joins the Emydex programming team as a Senior Developer working on our Customer implementation team where he will work on projects to customise and configure Emydex software for food processing customers. Stephen holds a Bachelor of Science degree in Manufacturing Engineering from Trinity College Dublin as well as a Post Grad in Applied Science (Software Engineering) from University College Cork. Prior to joining Emydex, Stephen worked as a senior programmer with SoftCo Ltd for 4 years and as a Software Designer with Hewlett Packard in Leixlip for 11 years.

Just before Christmas 2012, two further additions to the Emydex programming team were Sean Gallager andEamonn Carolan, both recent graduates from the Dublin Business School.