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An accurate diagnosis and treatment

When South African medical device manufacturer Marlin Laboratory Manufacturing needed to replace a manual paper-based quality control system, they looked North to Emydex to advise and assist in implementing an electronic solution.

Introducing the client

Emydex has a strong presence in Sub-Saharan Africa working with their local market partner, Summit Process Solutions, with offices in Pretoria and Cape Town. Together Emydex and Summit have 10 customers spread across South Africa, Namibia and Botswana operating 17 separate plants, each operating Emydex at the core.

The partnership recently added Marlin Laboratory Manufacturing, based in South Africa, to their client base. Marlin Laboratories is a specialist in the design, manufacture, and implementation of reverse osmosis water purification systems for the renal industry in South Africa. The company’s service teams regularly provide servicing and measuring the quality of the water, to life-saving dialysis machines installed across South Africa.

All Emydex clients are important and an integral part of industry supply chains within the countries in which they operate. As specialists in the food supply chain, it was interesting to see how easily the Emydex software was customisable to support Marlin Laboratories. This was particularly sensitive to drive quality control, as it operates in the critical healthcare arena where Quality is a matter of life and death.

The opportunity

Marlin Laboratories, in addition to their manufacturing competence, have a team of 25 in-field service technicians working at over 200 sites in hospitals throughout South Africa. Increasing volumes, together with increased reporting and compliance requirements, created the need to evaluate a solution to address the challenges of their manual and paper-based process.

The manual processes were becoming a challenge for the field technicians as well as the back-office finance and administration head office team. There were various bottlenecks at month end caused by increased data gathering at each site, followed by regional consolidation of the data being sent to the Head Office, causing a challenge in responding to their client needs.

This was the initial motivation to consider a new approach, together with the many obvious benefits of moving from a paper based to a digital solution. The additional benefits envisaged improved data accuracy, consistency, predictable process efficiencies as well as integration logistics and finance systems.

“The drive to make this change came from a need to improve operational efficiency plus the heavy demands of evidence-based compliance within the medical industry bodies together with the needs for governance and risk management for our own clients.”
Mark Pretorius, CEO, Marlin Laboratory Manufacturing

Emydex and Summit Process Solutions were tasked to review the existing processes and to recommend the design for an advanced mobile technology-based solution that would simplify and standardise the business processes and business model.

What we did

Emydex and Summit worked closely with Marlin Laboratories Management and field technicians to examine existing processes, how they worked and how we could create improvements and streamline their existing processes and operations.

“The major challenge for Marlin Laboratories was the volume of paperwork created at every site visit. As we worked through that, we highlighted other opportunities to enhance training and skills by implementing a standardised technology based approach for Training and Operations, to improve the productivity of each engineer in the servicing of the more than 700 units across the country.”
Jeffrey Macer-Wright, Technical Director, Summit Process Solutions

This was precisely the sort of challenge the Emydex Enterprise Quality Management System (EQMS) was built for. EQMS is a software system that allows various industry operations to be analysed and to be captured in process steps in consistent procedures. This approach not only covers steps for each individual, but also next steps and actions for other colleagues involved in the end-to-end process-based workflow.

With the workflow capturing the confirmation of actions and relevant data, complete results are then accurately loaded into the cloud based database for access by Head Office enabling real time response and reporting for completed tasks, replacing many manual tasks.

The application can run in either on-line mode or in offline mode with data synchronisation with the cloud at convenient times.

Going Live

The system went live, country-wide, toward the end of 2019.
Ongoing reviews of the new system and other back office legacy systems will continue to yield productivity and efficiency improvements with effective reporting and data analysis.

“Since going live, we have continued with ongoing process reviews of the new system as we further optimise productivity and take further steps for integration with our other back office processes for logistics and finance systems”
Mitch WIshart, Service and Training Manager, Marlin Laboratory Manufacturing

The results

The results and benefits from the introducing the new system are now being experienced in various ways. According to the team at Marlin Laboratories, the new Emydex tablet based EQMS has brought about several improvements:

  • Asset management has been enhanced
  • All completed workflows and reports are uploaded from the service locations eliminating paperwork bottlenecks experienced at month end.
  • Accuracy has improved, with proof through reports and evidence-based compliance
  • Immediate access to data in validating results of current and trend results
  • Visibility of team performance and where there might be areas for improvement
  • Logistics are being simplified, with tracking of spare parts and consumables feeding into parts management which helps planning and projections
  • Compliance and traceability has improved

In other's words

“Moving from a paper-based system to state-of-the-art technology is a business engineering project that involves everyone in the team. Technology in the workflows running on a tablet standardised everything for us. The team have embraced the transformation.

The team on the ground with varying skill levels have all benefited from the standardisation. It proves that Emydex can help small companies like us to leverage the cloud-based technologies previously only available to large enterprises.”
Jen Marques, Emydex systems Administrator, Marlin Laboratory Manufacturing

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Emydex growth in overseas markets

An Emydex company update as the world begins to unlock from the global Coronavirus pandemic that has severely affected the global economy since the beginning of this year.

Having just closed out our latest financial year-end to April 30th, Emydex is pleased to announce that the company grew by a further 20% year-on-year this year, following similar strong growth when the company grew by 30% last year.

In line with our company vision, over the past year, Emydex added further Tier 1 customers in our chosen markets, on the strength of which the company has expanded its presence in all the markets we serve, with further new hires added across the board, detailed below.

In addition, Emydex has added a suite of new products and modules to our factory floor solutions offerings, including a range of products focussed on larger multi-site meat, fish, and food processors. New products include the Emydex Enterprise Management System (EMS), Emydex Exchange as well a suite of group-level applications like Master Data Management for products, labels etc. In addition, consolidated group reporting, BI dashboards and a host of new web-based and Android applications are now available.
For further information read our New Year, New Products news story.

Europe

In Europe, following the successful implementation of Danish Crown’s Emdyex pilot project in the group’s Hörby plant in Sweden (read story), Emdyex are now live in the Danish Crown Scan Hide facility which processes premium hides for high-end products. We are also currently working with Danish Crown on several additional new plant roll-outs running in parallel, including Emydex factory floor systems for Danish Crown’s Aalborg plant in Denmark.

Emydex is also working with our long-standing customer, Kepak Group, to upgrade six of their beef and lamb primal processing plants in Ireland to our latest Emydex version 5 software. Also in Ireland, Ashbourne Meats have gone live with Emydex in their two processing plants in Roscrea and Naas (read story).

Africa

In Africa, building on our existing Emydex customer installations operating across South Africa, Botswana, and Namibia, Emydex are working on a new greenfield plant implementation for Steynsburg Pork in South Africa due to go live in Q3 2020.

In addition, Emydex has successfully implemented our Enterprise Quality Management System (read story) with new customers including Purecare in South Africa that are using our quality management system to complete scheduled services and emergency repairs on reverse osmosis machines which feed dialysis machines within hospitals throughout Southern Africa. Purecare management now has instant visibility of jobs that the technicians are completing in the field and can invoice for these services, including the quantities of spare parts, with ease.

Australia & New Zealand

Building on our earlier successes with Emydex customers such as O’Connor Beef in Victoria, Harvey Beef (read story) in Western Australia, and the Sunpork Group (read story) in Queensland, the Emydex team in our Brisbane office (read story) are currently working on a number of new customer project implementations including WAMMCO (Katanning) and Southern Meats (Goulburn), Mort & Company, as well as Silver Fern Farms and Wilson Hellaby/Auckland Meat Processors in New Zealand.

Our Emydex Australia office also welcomed new additions to the team including Karen Rogers, ex-Sastek/Cedar Creek as a business analyst working alongside Ian Carson, as well as Charles Joseph, Project Manager. Most recently, Emydex welcomed both Allan Nielsen and David Wang to the Emydex Australia software delivery team, both who join at the same time, coming from JBS Australia where they worked in JBS’s Brisbane software development team for 8 and 5 years, respectively. Utilising remote working technologies both Allan and David are integrating and collaborating successfully with the local Brisbane team, as well as the Emydex teams based in Dublin and Toronto while working from home remotely due to the Covid19 restrictions.

North America

In North America, Emydex continues to work with existing customers such as Donalds Fine Foods, with pork processing plants running Emydex box labelling systems at their plants in Richmond and Langley in British Columbia, as well as Moosejaw, Saskatchewan.

In BC Canada, Emydex is recently live in two of the Canadian Fishing Company’s (Canfisco) plants located in Richmond and Delta Pacific. Emydex is live within Canfisco’s two groundfish processing factories integrated into their MS Dynamics 365 ERP system.

In Wisconsin, US, Emydex are working with Strauss Brands, a large beef, veal, and lamb processor to implement Emydex box labelling systems on their factory floor integrated to their Dynamics 365 ERP system.

Supporting Terry McCorriston (ex-CSB systems) who has been Emydex’s agent in the region for the past 3 years, based in the Greater Toronto area of Canada, Emydex welcome Irish-born, John Keating to the Emydex North America team, as a senior engineer to support our growing North America customer base as well as our global 24x7 support team.

Looking Forward

With all countries in the markets that Emydex serves, who are beginning to take their economies out of lockdown post the pandemic crisis, Emydex look forward to a positive second half of the year. The company will focus our efforts on delivering on commitments to our customers in Europe, Africa, Australasia, and North America.

Emydex will also continue to further our advances with respect to our software platform helping to enable automation within food processing factories. Automation delivers labour savings as well as improved productivity and efficiencies. With the need to maintain social distancing in this new world order, more and more factories will look to automation, as a means of safeguarding their businesses against any further pandemics that might arise in the future. Machines don’t get sick, at the end of the day.

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South Africa offers vast opportunities for Irish Agritech exporters

Ongoing uncertainty over Brexit has increased awareness among Irish companies of the need to diversify exports into new markets. In the agritech sector, where the consequences of a hard Brexit could be acute, South Africa offers vast opportunities for suppliers of agri-machinery and technology, as well as companies that offer livestock supplements and feed.

South Africa has the most diverse and productive agri-farming industry on the continent. In 2018, the overall agri value chain contributed 14pc to GDP, while 33pc of revenue earned from South African exports resulted from primary agri-produce. Additionally, the agri sector grew by 6.5pc in the third quarter of 2018.

Farming productivity and sustainability are key trends in South Africa and farmers are looking for new ways to improve their efficiency.

As they are willing to invest in innovative machinery and services that deliver value for money, the reputation that Ireland has developed for producing high-quality equipment has been well received by large commercial farmers.

At present, there is a demand for precision agricultural equipment, such as tractors, planters, balers, sprayers, storage, and soil-testing equipment, most of which are imported.

One Irish agri company, Abbey Machinery, moved into the market in 2018 after a sales enquiry led to one of its diet feeder machines proving its mettle in the country's demanding Highveld region.

Michael O'Grady, sales, marketing and business development manager at Abbey Machinery, said: "The dealer who contacted us had initially seen opportunity only for our feeders but one of the mega farmers also saw a need for one of our slurry tankers because it had more elements he could use than his current machine, which was also imported from Europe.

"There's lots of competition in South Africa - we're not the first foreign agricultural machinery manufacturer in the market - but farmers liked the quality of the machine, how well it was built, and how well it was able to handle the feed."

Easyfix also entered the South African market last year, offering rubber matting and flooring solutions via distributors.

PJ Burke, sales director of the Ballinasloe-based company, toured several farms and believes that farmers are willing to spend money on quality products that add value to their operations.

"We've equipped six farms with our products so far. Obviously there's competition with established products, but we've got a good hit rate and the feedback we're getting from the installations so far is very positive," he said.

"It's not an important market for us yet but it will be. The farmers that I've visited, eight to 10 of them, all have high-production herds, so there's a real opportunity for our range of products to get a foothold there."

Software company Emydex has grown its presence in South Africa over the last six years and a local partner has assisted the company in setting up 16 factories across Southern Africa.

Its tailored solutions and standard products are implemented across food-processing industries, including beef, ostrich and cold storage in South Africa, Namibia and Botswana.

"Emydex entered the South African market with our first factory floor implementation in 2013," said Shane Hayes, a business analyst who covers technical sales for Emydex.

"With assistance from Enterprise Ireland using market research, Emydex was able to establish a pipeline of prospects that fit with our vision and business model."

Emydex now plans to work in close collaboration with both Enterprise Ireland in Africa and their local partner to expand into new countries within the market, including Kenya and Nigeria.

Abbey Machinery, Easyfix and Emydex are among several Irish companies that are establishing the Irish brand in South Africa.

Enterprise Ireland will continue to support Irish agritech companies that enter and have presences in South Africa and other African countries.

Article written by Dr Ureshnie Govender - a senior market adviser in Life Science and Agritech for Enterprise Ireland in Johannesburg, South Africa.

 

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Coldstore Management systems for 3 South African Customers

Following on from previous successful implementations in Southern Africa, together with Summit Process Solutions, Emydex has rolled out three additional cold store projects for three new customers in South Africa.  These include the Emydex Cold Store Warehouse Management System to QK Cold Store South Africa, located in Johannesburg, as well as to Table Bay Cold Storage and GPS Food Group RSA, both located in Cape Town. Over the past 18 months, the Emydex development team have added new functionality to the Cold Store module such as a Web Client, Stock Maps and EDI Integration.

QK Cold Stores

QK Cold Store SA offers a wide range of solutions from case picking to blast freezing, tempering, re-palletising and container loading on the deck, as well as offering a primary transport solution.

QK Cold Store SA had a requirement for a Full Warehouse Management System, capable of covering their four operational warehouses.

In phase one, Emydex implemented its Warehouse and Production Management modules, providing QK SA with a full solution from intake right through to dispatch. The project went live in October 2017, streamlining its operational processes. They now have functionality for operators to use handheld scanners to catch all movements of stock in real-time, allowing them to track all stock in their Cold Stores.

Further phases are scheduled for 2019 and will include integrating with customers’ systems, through EDI functionality, giving customers more visibility over stock sent to QK, stock being held in the Cold Store and stock that has been dispatched, in real-time.

GPS Food Group RSA

GPS Food Group provides sales, marketing, and stock control services from the UK for the sale of BMC, MeatCo and additional customer products in Europe.

GPS Food Group UK, an existing Emydex client, acquired a facility in Cape Town, with plans to build a Cold Store and later extend to a Value-Added Processing Plant.  GPS approached Emydex in 2017 to advise of the project requirements which were to be broken into two phases.

Phase one of the project kicked off with Cold Store functionality including stock intake, SDA Warehouse functionality, Dispatch and Client Invoicing. Later in the year phase two began, implementing the Emydex Production and Traceability reporting modules which covers their Value-Added processing operations in the same plant. This included adding functionality to cover 3rd party raw materials intake, de-boxing, de-frosting, processing, ingredients dispensing, recipe formulation, tumbling & injecting, cooking, packing, order picking and dispatch, all with full product traceability and yield monitoring.

Web Client – Distribution Warehouse System

Emydex, in conjunction with cold store customers in Southern Africa, developed a web interface that links directly to the Emydex customer database.

As a part of the DWS application, customers will be able to create Advance Shipping Notes (ASN) remotely. These ASN’s are then able to be allocated to a purchase order and will help to eliminate human error and increase the efficiency of the intake process at the Cold Store.

Additionally, their customers will also be able to create dispatch orders remotely, enabling them to create work orders, directing the cold stores to dispatch products. These work orders specify which product, how many, when and what destination the product is to go to.

As well as this, their customers can drill down into their stock that is on-site, enabling them to look at quantity of product(s) they have, batch numbers and other relevant traceability information. Emydex will also be implementing functionality to allow their customers to put product onto Quality Control hold, meaning that when a recall occurs product can be put on hold instantly and remotely as required.

Stock Maps

Some of the Cold Store systems delivered also include the latest version of Emydex’s Stock Maps functionality, enabling Cold Stores to view and search against a visual representation of their stocks, by drilling down through areas and warehouse locations, and interrogating stock via graphical views of racks, rows and bays. This latest version of Emydex Stock Maps system enables Emydex customers to configure, build and maintain Stock Map views themselves in-house via an easy-to-use Stock Map configuration editor. This allows the virtual representation of the cold store to be able to mimic the physical layout of the customers actual warehouse.

EDI Integration

Customer files containing high levels of detail of stock sent to the cold stores, are imported into Emydex, in order to let managers, see purchase orders, inventory levels and product details such as quantity and weight coming into the Cold Stores. Operators can validate that they’ve received the correct stock using handheld scanners, which feeds the information back into Emydex, speeding up the process of data exchange and eliminating the need for paperwork or phone calls.

Summit Process Solutions Hardware & Aftersales Support

Together with SPS’ industrial waterproof hardware such as the reliable PT9000 – 17” Touch Screen Waterproof Shop Floor Computer and Industrial Stainless-Steel Smart Scales, integration is seamless and simplifies while speeding up operations to our customers’ maximum benefit.  SPS have been a loyal partner when it comes to supplying either – hardware, training of customers, aftersales service or supplying of relevant information, to Emydex and its customers and always puts service first.

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Emydex South Africa Market Update

Over the course of 2018 the Emydex Technology delivery team in Dublin worked in close partnership with Summit Process Solutions, Emydex’s local market agent based in Johannesburg, to successfully deliver three new cold store projects for three new customers based in South Africa. These included the Emydex Cold Store Warehouse Management System complete with required hardware to QK Cold Store South Africa located in Johannesburg, as well as to Table Bay Cold Storage located in Cape town.

A third Emydex system was commissioned for GPS Food Group RSA, also located in Cape Town. The GPS Food Group Cold Store implementation was extended later in 2018 to add further Emydex Production and Traceability reporting modules covering their Value-Added processing operations in the same plant.

The addition of these three new customers, bring the number of Emydex customers to nine in the Southern Africa region.

Stock Maps

Some of the Cold Store Systems delivered include the latest version of Emydex’s Stock Maps functionality. This new functionality enables the Cold Store to view and search against a visual representation of their stock by drilling down through areas and warehouse locations and interrogating stock via graphical views of racks, rows and bays. This latest version of Emydex Stock Maps System now enables Emydex customers to configure, build and maintain Stock Map views themselves in-house via the easy-to-use Stock Map configuration editor.

Distributed Warehouse System

The Emydex Web Application development team in Dublin is nearing completion of a brand-new Distributed Warehouse System (DWS).  DWS is a web-based application for Cold Stores to provide remote access to their customers to run self-service queries on their stock, send ASNs and even Sales Orders via the web client to the Cold Store for action.

Other customers include Meat Corporation of Namibia (Meatco), the largest beef processing operation in Namibia.  Meatco is running Emydex in several of their processing, slaughter, de-boning and further processing plants, as well as a mobile Abattoir operating in the Northern Namibian region.

In addition, the Botswana Meat Commission (BMC) is similarly the largest beef processing operation in Botswana and operates with Emydex’s Packing & Processing software modules at its three processing facilities in Lobatse, Francistown and Maun.

In South Africa, Klein Karoo Meat - the world’s largest Ostrich processor is situated along the garden route between Cape Town and Port Elizabeth.  Klein Karoo Meat make use of Emydex’s Shop Floor, Production Control and Traceability Reporting Systems which are running in their three slaughter and de-boning plants based in Oudtshoorn, Swellendam and Graaff-Reinet.

16 Plants Operating Emydex Software in Southern Africa

In total there are now sixteen separate plants operating Emydex Software in Southern Africa, the bulk of which were delivered in partnership with Summit Process Solutions.  Summit Process Solutions integrates weighing, labelling, inspection, processing, data capture, factory floor software and IT systems to create tailor made solutions for companies in Southern Africa.  Combined with their vast range of industrial equipment like waterproof - computer terminals, scanners, scales, printers etc., they are a perfect match for Emydex’s Software Systems.

Commenting on the Emydex’s success in the region, David McMahon, Emydex CEO based in Dublin said “the success of Emydex in Southern Africa is very much dependent on our local partner Summit Process Solutions.  Not only do they supply, install and support all the industrial waterproof hardware required to run the Emydex Systems, but their professional services team assist with the planning, scoping and gathering of specifications required before the Emydex System is configured by the Emydex Dublin team.  When the time comes for system testing and go-live, Summit are again on hand to assist with preparations for go-live including testing, training and support.  It’s an ideal partnership where each side provide complementary products, services and skills. The Summit team’s twenty plus years of operating in the African region means they have the domain knowledge and expertise needed to have meaningful discussions with both customers and prospective customers alike.”

Rodney Macer-Wright, Summit Process Solutions Managing Director said “In the Southern African market, Emydex offers a perfect software package for our customers as they can offer a complete solution from raw material intake right through to finished product despatch or a standalone system such as the Emydex Quality Management System.

In a changing market such as ours, it is extremely important that a factory floor software keeps up with current trends. With Emydex’s focus being their factory floor software, they are continuously making improvements. They understand the customer’s requirements and are extremely agile in making changes and improvements to the Emydex software solution in order to streamline the customer’s production process. The partnership between Emydex and Summit Process Solutions offers our customers a proven solution with a great match of software and hardware”

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Emydex Partnership in Southern Africa

Johannesburg – South Africa:
Emydex Technology, based in Dublin Ireland, is a leading supplier of Factory Floor data capture, Production Reporting and Traceability Software systems to Meat, Fish, Poultry & Food processors around the world.

Emydex are pleased to announce details of an exclusive partnership agreement with Summit Process Solutions (SPS), based in Johannesburg, South Africa. SPS integrates factory floor Industrial hardware including weighing, labelling, inspection, processing, data capture, and IT systems to create tailor-made solutions for meat, fish, poultry and food processing companies operating in Southern Africa.

Summit Process Solutions

Summit Process Solutions partner with leading international suppliers of Industrial weighing, processing, labelling, packing and inspection systems such as Scanvaegt Systems in Denmark. Through such international partnerships, SPS are ideally placed to source, supply and maintain all Industrial hardware needed to operate Emydex software systems including Industrial touch-screen PCs, hand-held scanners, weighing scales and printers.

Lead by a hands-on, committed and experienced team comprising of Rodney Macer-Wright, Wilfred Koekemoer and Jeffrey Macer-Wright, SPS has over 50 years of combined Hardware & Software knowledge in the Southern African food industry.

“The partnership with Emydex enables Summit Process Solutions to provide Southern African food processors with comprehensive factory floor production systems with focus on full traceability, stock/warehouse management, yield and quality control. With the Emydex Factory Floor Software and the Scanvaegt weighing and data collection equipment, we can provide complete end to end factory floor software solutions to fit our customer’s requirements.” said Macer-Wright commenting on the Emydex partnership.

Meat Corporation Namibia

Emydex Technology have been active in the Southern African region since 2013 when they rolled out Emydex factory floor data capture, production control and traceability reporting systems to Meat Corporation Namibia (MeatCo)’s multi-site beef processing operations spread across Namibia. This installation included a full Emydex rollout to MeatCo’s head-quarter site in Windhoek that includes beef primal slaughter and deboning operations, a wholesale operation, value-added plant as well as a cannery operation. The Emydex solution deployed included kill line & payments, carcass management, processing and packing, warehousing & dispatch, value-added processing, yield and cost reporting, traceability, quality and compliance management.

Botswana Meat Commission

Emydex’s Packing and Processing software system has also been installed across Botswana Meat Commissions’ three beef production plants in Botswana at Lobatse, Francistown and Maun for Outer case marker (OCM) weighing and labelling operations in each plant. Plans are in place to complete the Emydex rollout from factory door-to-door in the group’s main HQ site in Lobatse by end of 2017. Furthermore, Emydex are about to begin implementation of the Emydex Coldstore Warehouse Management System in the Table Bay Cold Store in Cape Town South Africa.

Klein Karoo

In 2016 Emydex successfully installed its factory floor systems into Klein Karoo’s multi-site Abattoir, Deboning and Value added operations located in Oudtshoorn, Graaff-Reinet and Swellendam, South Africa. Klein Karoo being the largest Ostrich Processor in the world.

“Our partnership with Summit Process Solutions enables Emydex to provide a full turn-key solution to Southern African meat, fish, poultry and food processors by combining best-of-breed software solutions from Emydex, coupled with world-leading industrial hardware solutions that are supplied and maintained locally in Southern Africa by Summit Process Solutions. SPS have over 50 years’ experience working in our core industries in Southern Africa. They know the industry, they know the market, they know the customers. They are the ideal fit for Emydex as our dedicated partner and distributor within the region”

David McMahon, Emydex CEO

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