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Emydex

Food Processing Software Solutions

  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Carcass Management
    • Emydex Business Intelligence
    • Kill Line & Payments
    • Packing & Processing
    • Production Planning
    • Quality & Compliance
    • Recipe Formulation
    • Systems Integration
    • Traceability Reporting
    • Warehouse Management
    • Yields & Costings
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials
  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Carcass Management
    • Emydex Business Intelligence
    • Kill Line & Payments
    • Packing & Processing
    • Production Planning
    • Quality & Compliance
    • Recipe Formulation
    • Systems Integration
    • Traceability Reporting
    • Warehouse Management
    • Yields & Costings
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials
Home / About Us / Support

Support

Support

Quick response times and even quicker solution delivery

Customer Support Focus

We understand that every minute of downtime impacts business productivity so each step in our support process is designed with a view to sorting issues and queries quickly. The support team is dedicated to following up on helpdesk tickets logged, and proactively keeping our customers informed with progress reports and updates.

Emydex support all our existing customers through SLAs with guaranteed response times and can offer 24×7 support where needed. All support issues are logged by our customer in a web-based Emydex support portal where they are proactively monitored by our customer service manager and assigned to the relevant support team members for resolution.

Client Support Login
Team Viewer Support

Meet our Team

Your Support Team

Human Resources Manager

Hazel Plunkett

Office Administrator

Urszula Stawicka

Application Support Manager

Merlin Joy

2nd Level Support

Alan Doocey

2nd Level Support

Luis Mendez

Agnes KregielGrzyb
2nd Level Support

Agnes KregielGrzyb

Customer Support

Arthur Ivanov

Customer Support

Carne de Vreede

Inesh Shanaka
Customer Support

Inesh Shanaka

Michal-Slomski
Customer Support

Michal Slomski

Human Resources Manager

Hazel Plunkett

Office Administrator

Urszula Stawicka

Application Support Manager

Merlin Joy

2nd Level Support

Alan Doocey

2nd Level Support

Luis Mendez

Luis Méndez López joined the Emydex Support Team as a Software Development Intern. Originally from Ribadeo in Spain, Luis has been living in Ireland since 2006.

He has previous support experience at HP and Ocuco, along with development and project management experience.

Luis holds a degree in Computer Science and a Masters in Project Management in Spain.

He is currently completing a Higher Diploma in Software Development at Dublin Business School.

2nd Level Support

Agnes KregielGrzyb

Customer Support

Arthur Ivanov

Customer Support

Carne de Vreede

Customer Support

Inesh Shanaka

Customer Support

Michal Slomski

Careers

We are growing rapidly - come join our team...

Find Out More
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