Customer Support Focus
We understand that every minute of downtime impacts business productivity so each step in our support process is designed with a view to sorting issues and queries quickly. The support team is dedicated to following up on helpdesk tickets logged, and proactively keeping our customers informed with progress reports and updates.
Emydex support all our existing customers through SLAs with guaranteed response times and can offer 24×7 support where needed. All support issues are logged by our customer in a web-based Emydex support portal where they are proactively monitored by our customer service manager and assigned to the relevant support team members for resolution.
Meet our Team
Your Support Team
Customer Support
Arthur Ivanov
2nd Level Support
Alan Doocey
2nd Level Support
Luis Mendez
Customer Support
Mihai Moner
Customer Support
Merlin Joy
2nd Level Support
Gavin O’Reilly
Office Manager
Rene Manzanera
2nd Level Support
Agnes KregielGrzyb
Customer Support
Ahmed Makki
Customer Support
Sagardeep Vakati
HR Administrator
Donall Fitzgibbon
Customer Support
Joemer Garay
Office Administrator
Urszula Stawicka
Customer Support
