Support

Head of HR, People and Culture

Hazel Plunkett

Hazel Plunkett is Head of Human Resources, People and Culture at Emydex, supporting the continued growth and development of the company and its teams. She works closely with employees and management across recruitment, people operations and organisational development. With experience across a range of industries and HR functions, Hazel brings a practical and people-focused approach to building strong teams and supporting a positive workplace culture. Hazel joined Emydex in 2022.

Office Administrator

Urszula Stawicka

Urszula Stawicka (known as Ula) is Office Manager at Emydex, supporting the day-to-day running of the business through coordination, internal communications, accounts support and office management.

She works closely with teams across Ireland and Emydex’s international locations, assisting with visits, events and general business logistics.

Ula joined Emydex in 2021 and brings a practical and well-organised approach to her role. She is known for her attention to detail, reliability and clear, professional communication.

Application Support Manager

Merlin Joy

Merlin Mary Joy is Global Application Support Manager at Emydex, based in Dublin.

She joined Emydex in 2019 as an Application Support Engineer and has progressed into a global leadership role within the support function.

With a strong technical background, Merlin has developed her expertise across application support and team leadership, playing a key role in ensuring consistent, high-quality support for Emydex customers worldwide.

2nd Level Support

Alan Doocey

Alan Doocey is Helpdesk Support Technician and Implementation Software Engineer at Emydex, supporting customers across Australasia.

He joined Emydex in 2018 and brings over 30 years of experience in the food processing industry. His career began at Dawn Pork & Bacon in Ireland, where he spent over 26 years specialising in factory floor software systems and gaining deep insight into plant operations.

Alan later expanded his experience in Australia with Southern Meats, working across logistics and supply chain operations. Having also worked with Emydex systems as an early customer, he brings a strong understanding of both operational and technical requirements.

With a background spanning production environments and software implementation, Alan plays a key role in delivering practical, industry-focused solutions that support efficiency, traceability and performance.

2nd Level Support

Luis Mendez

Luis Méndez López joined the Emydex Support Team as a Software Development Intern. Originally from Ribadeo in Spain, Luis has been living in Ireland since 2006.

He has previous support experience at HP and Ocuco, along with development and project management experience.

Luis holds a degree in Computer Science and a Masters in Project Management in Spain.

He is currently completing a Higher Diploma in Software Development at Dublin Business School.

Customer Support

Arthur Ivanov

Customer Support

Carne de Vreede

Carne de Vreede supports Emydex customers across Australasia, working across support, testing and implementation.

He joined Emydex in 2021 and brings over 10 years of experience in the meat processing industry. He began his career on the factory floor, working across a range of roles including packing, labelling and trimming, before moving into office-based positions focused on data analysis and system support.

Carne has been closely involved in major project deliveries, including the rollout of Emydex across multiple beef processing plants for Silver Fern Farms. His hands-on industry background enables him to clearly understand customer requirements and provide practical, effective support.

Customer Support

Inesh Shanaka

Inesh Shanaka is Application Support Technician at Emydex, supporting customers in the implementation, maintenance and optimisation of Emydex solutions.

He works closely with clients to resolve technical issues, ensure system reliability and enhance performance across their operational environments.

Inesh joined Emydex in 2022 and brings a strong background in IT support and software development, with experience in application support, systems troubleshooting, customer service and system integration.

2nd Level Support

Saffi Muhammed

2nd Level Support

Joshua Balsicas

Joshua Balsicas is .NET Software Developer at Emydex, supporting customers across North America.

He works closely with the development team to design, enhance and deliver software solutions aligned with customer requirements, while maintaining the integrity of Emydex’s core platform.

Joshua joined Emydex in 2023 and, following the completion of his studies, progressed into a full-time role in 2025.