Bringing a wealth of industry knowledge & business systems expertise.
David McMahonDavid has over 25 years’ experience working with Irish Technology companies. He holds a Business degree from Trinity College Dublin, as well as an M.Sc in Information Systems from the London School of Economics. David originally worked for five years as an Information Systems Consultant with AHC Systems , an IT Consultancy company owned at the time by Emydex’s present Chairman, Tony Connolly. After a year working as a Strategic Projects Manager with Vodafone Ireland, David went on to work for eight years as General Manager of Labyrinth Ltd, Ireland’s leading web development agency at the time, later acquired by BT David joined Emydex Technology in 2009. He took over as Emydex CEO in 2010, when Emydex co-founder Redmond Burke retired. Since then David has overseen Emydex growth in company headcount to over 40 people, revenue growth of over 500% as well as the company’s entry into new global markets including Africa, Australasia and North America.
James has over 20 years’ experience in designing and implementing software solutions for food processing companies in Ireland and the UK. He holds an Electronic Engineering degree from Trinity College Dublin, where he specialised in Process Control Engineering as well as Computer Science.
James joined Scanvaegt Ireland (now Marel) in 1993 where he worked as a software engineer and systems architect for over 7 years, designing and implementing software systems for food processing companies. He later worked with Case New Holland (CNH) for 4 years as the lead software developer on an Advanced Production Scheduling system. Spotting a gap in the marketplace, James with Redmond Burke established Emydex in 2004, building a brand new software platform specifically designed for the meat, fish and food processing industries.
Tony has over 28 years’ experience in designing and implementing business systems. Tony holds a B.Comm from University College Dublin, as well as a Diploma in Systems Analysis from Trinity College Dublin. Tony sits on the IT Advisory Committee of the Institute of Chartered Accountants of Ireland and was a founding member of Business Reporting Ireland. Tony is CEO of AccountsIQ a Cloud Accounting and business application specifically designed for multi-entity environments.
Tony has sat on the board of Emydex as Chairman and a Non-Executive Director and since 2006. He previously worked with Emydex CEO David McMahon for 5 years in the early 90’s when David worked as an Information Systems consultant in Tony’s IT Consultancy company advising both Semi-state and large commercial enterprises in Ireland on their IT system strategies.
Development and Implementation
As Emydex Technical Director, James Grennan has technical oversight over a large team of experienced software developers, the bulk of whom have over 10 year’s relevant software programming experience in the Food Processing industry.
For Emydex, staff retention is as important as staff recruitment! We work very hard in Emydex on maintaining a great company culture and positive morale, so that our software developers are committed to growing their career with Emydex.
We offer our developers all the specialist food industry knowledge that takes many years of working with Food Processing customers to acquire and learn.
As Industry leaders in our chosen specialist field, our customers look to Emydex for the newest innovations and technologies and we strive to exceed their expectations. Our development team seek to constantly innovate and grow our software offering through documented R&D projects, designed to deliver sustainable value to our customers, both existing and new.
We at Emydex provide excellent customer account management process throughout each phase of a project, whether it be new or existing customer. This ensure the best expertise every time. Our delivery process is achieved through three team frameworks:- Product Development, Implementation and Support.
We work on initial requirements, continuing onto delivering fully developed solutions with continuous support from the support centre.
These processes continue when new features are required or where the decision is made to incorporate additional modules to their systems.
Committed to delivering Innovative software products that are high Quality, Documented and Standardised.
Providing software Solutions to our customers that are on Time, of a high Quality and meet with agreed Specifications.
The Support Centre
Delivering proactive, quality support to customers, throughout a product system life cycle.
Lead by Lorna Daly. Lorna manages five separate programming teams that work on the implementation of our core platform and modules for specific customer implementations. These teams will work to customise Emydex as per the specific business practices of our customers. They will integrate Emydex with our customer’s financial/ERP systems, link into factory floor hardware devices (new or existing), integrate to suppliers, customers or even 3rd party Government web services etc.
Lorna joined Emydex in October 2011. She has over 5 years previous experience in Computer Services, having previously worked for IBM. Lorna obtained a Bsc in Business Computing from Athlone IT.
Shirley joined Emydex in December 2017. She has over 5 years’ experience working in Project Management in a software company. In Emydex, she works with new customers managing their projects, aswell as managing new projects for existing customers.
Shirley’s academic achievements include a Bachelor of Science Degree in Computer Systems. She is also qualified as a PRINCE2 Practitioner.
Our dedicated 24/7 support team ensure quick response times and even quicker solution delivery.
We understand that every minute of downtime impacts business productivity so each step in our support process is designed with a view to sorting issues and queries quickly. The support team is dedicated to following up on helpdesk tickets logged, and proactively keeping our customers informed with progress reports and updates.
Jonas Betancor de Leon
John joined Emydex in May 2012 and provides 2nd level support for our customers. John has over 17 years’ experience as a hands-on Technical Specialist and is easily able to communicate on all technical issues that can arise which ensures a quick turnaround for our customers.
John is driven by customer interaction; it helps him get the full picture of what the issue is to ensure a quick resolution to the problem. A happy customer is his number one focus.
Luis Méndez López joined the Emydex Support Team as a Software Development Intern. Originally from Ribadeo in Spain, Luis has been living in Ireland since 2006.
He has previous support experience at HP and Ocuco, along with development and project management experience.
Luis holds a degree in Computer Science and a Masters in Project Management in Spain.
He is currently completing a Higher Diploma in Software Development at Dublin Business School.
Gavin joined Emydex Support Team in September 2014 through the JobBridge internship scheme. Gavin is from Ennis in Co. Clare, and he holds a Higher Diploma in Software Development from Maynooth University.
His passion for customer satisfaction and his determination to resolve issues as quickly as possible gained him a full time position with Emydex in February 2015.