• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Contact |
  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Core Platform
    • Modules
      • Carcass Management
      • Kill Line & Payments
      • Packing & Processing
      • Production Planning
      • Quality & Compliance
      • Recipe Formulation
      • Systems Integration
      • Traceability Reporting
      • Warehouse Management
      • Yields & Costings
    • Business Logic
    • Emydex BI
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials

Emydex

Food Processing Software Solutions

  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Core Platform
    • Modules
      • Carcass Management
      • Kill Line & Payments
      • Packing & Processing
      • Production Planning
      • Quality & Compliance
      • Recipe Formulation
      • Systems Integration
      • Traceability Reporting
      • Warehouse Management
      • Yields & Costings
    • Business Logic
    • Emydex BI
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials
  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Core Platform
    • Modules
      • Carcass Management
      • Kill Line & Payments
      • Packing & Processing
      • Production Planning
      • Quality & Compliance
      • Recipe Formulation
      • Systems Integration
      • Traceability Reporting
      • Warehouse Management
      • Yields & Costings
    • Business Logic
    • Emydex BI
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials

Emydex Customer Satisfaction at an all-time High across the board

20th May 2013

Home / Company News / Company Updates / Emydex Customer Satisfaction at an all-time High across the board

20th May 2013

Emydex’s latest customer satisfaction survey conducted during April 2013 shows all time high scores across all metrics measured. Feedback is received from at least one person from every live customer, and at least 2 people within our larger group customers. In all cases the people surveyed are in Emydex-facing roles, and deal with Emydex staff on a regular basis. The latest survey includes feedback from 26 people working for Emydex customers, and covers customer satisfaction with:

  1. Quality of the system – performance, usability, bug free etc.
  2. Execution Timeliness – adherence to agreed project deadlines and milestones
  3. Meeting Expectations (how did we measure up at the end versus expectations at the start?)
  4. Quality of Customer Support
  5. Satisfaction with your Lead Programmer (how happy are you with your lead programmer?)
  6. Recommendation – Likelihood of recommending Emydex to a colleague or friend
  7. Overall Satisfaction

A summary of the scores received across all customers is listed below. In the case of all 6 questions, these scores are higher in each instance than scores and feedback received in our last survey conducted in October 2012

Emydex Overall Quality Satisfaction

Of particular importance is the improvement, in the opinion of our customers with the Overall Quality of the Emydex software system, that has seen satisfaction grow steadily over the past 2 years from a 79% satisfaction rating in October 2011 to a rating of 86% in April 2013.

This may be in part explained by the fact that Emydex now has a separate product development team dedicated to the further development and improvement of the core software platform and modules.

The team have since February 2013 moved to a separate office to give the team ‘head-space’ and also to facilitate growth in both the Project Implementation and Customer Support Teams in Unit 10.

Quality of Solution (usability, Speed, Performance, Bug Free etc.)
Emydex - Quality of Solutions Results

Satisfaction levels with Software Quality

Emydex Soloutions Team

Emydex Product Development Team

The knock-on effect of improvement in overall software quality, is that satisfaction with our Customer Supportteam has also risen in line, most likely as a result of a combination of less bugs being reported in the software, and more staff being added to the Emydex support team that now stands at five full-time dedicated people, soon to be six. One customer comment to highlight came from Simon Fletcher in Moy Park Ballymena, who said “Emydex provide an excellent Product and an excellent service. I wish all our Suppliers/Support operated with the same ethos and work ethic”.

Quality of Customer Support
Emydex - Quality of Customer Support

Satisfaction levels with Customer Support

Customer Support Team

Emydex Customer Support Team

The last metric to highlight relates to Emydex Customer satisfaction levels with their lead programmer, the main software developer tasked with tailoring an Emydex solution to match each customer’s specific business requirements exactly. With Customer Satisfaction with their lead programmer now standing at an 87% satisfaction rating, this demonstrates the level of knowledge our delivery team has of food processing industries, as well as their technical skill levels and abilities.

Satisfaction with Lead Programmer

Satisfaction with Emydex Lead Programmers

Emydex Programmer Delivery Team
Emydex Project Delivery Team

Request a Demo

Filed Under: Company Updates

Our News

Industry Updates

Emydex CEO - David McMahon

Emydex CEO Update – 2022 Review

20th December 2022

Emydex CEO Update – 2022 Review Looking back on 2022, this year continues the trend of challenging global…

Find Out More
A not from our CEO, David McMahon - Emydex

Emydex CEO Update

19th October 2021

A note from Emydex CEO, David McMahon The Emydex country teams, still mainly working from home, are busy…

Find Out More
flag-article_images-nz2

Emydex expands in the Land of the Long White Cloud

21st June 2021

  Emydex’s Team New Zealand, is a cross-functional team, with in-country expertise to service and support all our…

Find Out More
Emydex sees expansion and growth in 2020 despite Covid-19

Growth in 2020 despite Covid-19

27th November 2020

Emydex expands in 2020 despite Covid-19 with year-on-year growth in sales New office openings in Canada and New…

Find Out More
emydex_global_update5

Emydex growth in overseas markets

29th May 2020

An Emydex company update as the world begins to unlock from the global Coronavirus pandemic that has severely…

Find Out More
newyear-new-products7

New Year rings in New Products

17th January 2020

Introducing a host of new products built in conjunction with market-leading processors across the globe. The Emydex new…

Find Out More
Newsletter

Find out more about us & what we can do for your business...

Primary Sidebar

Footer

Links

Privacy Statement

Terms of Use

Careers

Downloads

Your Business

Software

Modules

Job Roles

Industries

Our Markets

Ireland & EU

Australasia

Africa

Canada & North America

Newsletter

Find out more about us and what we can do for your business

Emydex Processing Software Solutions © 2023 | Website designed by Giant Elk Creative