• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Contact |
  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Core Platform
    • Modules
      • Carcass Management
      • Kill Line & Payments
      • Packing & Processing
      • Production Planning
      • Quality & Compliance
      • Recipe Formulation
      • Systems Integration
      • Traceability Reporting
      • Warehouse Management
      • Yields & Costings
    • Business Logic
    • Emydex BI
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials

Emydex

Food Processing Software Solutions

  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Core Platform
    • Modules
      • Carcass Management
      • Kill Line & Payments
      • Packing & Processing
      • Production Planning
      • Quality & Compliance
      • Recipe Formulation
      • Systems Integration
      • Traceability Reporting
      • Warehouse Management
      • Yields & Costings
    • Business Logic
    • Emydex BI
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials
  • About Us
    • Why Emydex
    • Our Team
    • Support
    • Video
  • Software
    • Core Platform
    • Modules
      • Carcass Management
      • Kill Line & Payments
      • Packing & Processing
      • Production Planning
      • Quality & Compliance
      • Recipe Formulation
      • Systems Integration
      • Traceability Reporting
      • Warehouse Management
      • Yields & Costings
    • Business Logic
    • Emydex BI
  • Industries
    • Beef
    • Lamb
    • Pork
    • Poultry
    • Fish and Seafood
    • Fresh Produce
    • Further Processing
    • Cold Storage
    • Other Processing
    • Your Role
      • Production Managers
      • Finance Managers
      • I.T. Systems Manager
      • Quality Manager
      • Warehouse Manager
  • Customers
  • Markets
    • Africa
    • Australia
    • New Zealand
    • Europe
    • North America
  • News
  • Careers
    • Careers
    • Open Roles
    • Employee Testimonials

Emydex Customer Satisfaction Results

11th May 2012

Home / Company News / Company Updates / Emydex Customer Satisfaction Results

11th May 2012

In order to improve the quality of our solutions and services Emydex send out a Customer Satisfaction Survey to all our customers every 6 months. The survey measures the satisfaction levels in the following areas:

Quality of Solution
Execution Timeliness
Meeting Expectations
Proactive Support
Lead Programmer
Recommendation
At least 2 representatives from each of our customers are invited to respond in order to get a broad picture of satisfaction levels. We always ensure we get at least 1 person to respond on behalf of each customer.

The feedback we receive enables us to pinpoint the areas where we need to improve and gives us the ability to define action plans to target specific areas. The Customer Satisfaction survey is sent out twice yearly, and so gives us the ability to monitor how effective our action plans are, and allows us to re-evaluate and redefine them where necessary.

A very positive result for Emydex staff and customers alike is that overall satisfaction levels rose by 5.02% compared to previous scores. Further to this for the question regarding recommendation we have moved from a score of 1 respondent giving us top marks in October 2011, to 1/3rd of all respondents responding with a 10 out of 10 in April 2012.

Survey Questions
Respondents were asked to rate their satisfaction based on the questions below:

Q1 Quality of Solution & Support (e.g. Usability, Speed, Performance, Bug Free etc.)
The quality of Emydex solution and support provided to you?

Q2. Execution Timeliness
The adherence to project deadlines and agreed project milestones during development and implementation?

Q3. Meeting expectations
How Emydex have lived up to your expectations that were set at the beginning of the project?

Q4. Proactive Support
How Emydex has lived up to their goal to provide proactive support to our customers?

Q5. Lead Programmer
The abilities and communication skills of the Lead Programmer on your project?

Q6. Recommendation
How likely are you to recommend Emydex to a colleague?

Request a Demo

Filed Under: Company Updates

Our News

Industry Updates

Emydex sees expansion and growth in 2020 despite Covid-19

Growth in 2020 despite Covid-19

27th November 2020

Emydex expands in 2020 despite Covid-19 with year-on-year growth in sales New office openings in Canada and New…

Find Out More
emydex_global_update5

Emydex growth in overseas markets

29th May 2020

An Emydex company update as the world begins to unlock from the global Coronavirus pandemic that has severely…

Find Out More
newyear-new-products7

New Year rings in New Products

17th January 2020

Introducing a host of new products built in conjunction with market-leading processors across the globe. The Emydex new…

Find Out More
update_article_wo1

Emydex South Africa Market Update

5th February 2019

Over the course of 2018 the Emydex Technology delivery team in Dublin worked in close partnership with Summit…

Find Out More
2018-12-07 21.27.28 (2)

Emydex New Hires in Dublin, Australia & North America

17th December 2018

In line with continued growth and expansion, mainly in overseas core markets, Emydex is pleased to announce new…

Find Out More
Australia Office

Emydex Australasia Market Update

13th November 2018

Emydex Australia today announces the move to larger corporate offices in The Precinct in Central Brisbane. Located at…

Find Out More
Newsletter

Find out more about us & what we can do for your business...

Primary Sidebar

Footer

Links

Privacy Statement

Terms of Use

Careers

Downloads

Your Business

Software

Modules

Job Roles

Industries

Our Markets

Ireland & EU

Australasia

Africa

Canada & North America

Newsletter

Find out more about us and what we can do for your business

Emydex Processing Software Solutions © 2022 | Website designed by Giant Elk Creative