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Emydex Customer Satisfaction Results

In order to improve the quality of our solutions and services Emydex send out a Customer Satisfaction Survey to all our customers every 6 months. The survey measures the satisfaction levels in the following areas:

Quality of Solution
Execution Timeliness
Meeting Expectations
Proactive Support
Lead Programmer
Recommendation
At least 2 representatives from each of our customers are invited to respond in order to get a broad picture of satisfaction levels. We always ensure we get at least 1 person to respond on behalf of each customer.

The feedback we receive enables us to pinpoint the areas where we need to improve and gives us the ability to define action plans to target specific areas. The Customer Satisfaction survey is sent out twice yearly, and so gives us the ability to monitor how effective our action plans are, and allows us to re-evaluate and redefine them where necessary.

A very positive result for Emydex staff and customers alike is that overall satisfaction levels rose by 5.02% compared to previous scores. Further to this for the question regarding recommendation we have moved from a score of 1 respondent giving us top marks in October 2011, to 1/3rd of all respondents responding with a 10 out of 10 in April 2012.

Survey Questions
Respondents were asked to rate their satisfaction based on the questions below:

Q1 Quality of Solution & Support (e.g. Usability, Speed, Performance, Bug Free etc.)
The quality of Emydex solution and support provided to you?

Q2. Execution Timeliness
The adherence to project deadlines and agreed project milestones during development and implementation?

Q3. Meeting expectations
How Emydex have lived up to your expectations that were set at the beginning of the project?

Q4. Proactive Support
How Emydex has lived up to their goal to provide proactive support to our customers?

Q5. Lead Programmer
The abilities and communication skills of the Lead Programmer on your project?

Q6. Recommendation
How likely are you to recommend Emydex to a colleague?

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Interfrigo Coldstore system enhanced with Food Allergen controls

Interfrigo Brand

Interfrigo is the largest independent cold store in Northern Ireland, operating a 136,000 sq ft state-of-the-art cold store with storage capacity for 20,000 pallets. The Interfrigo coldstore provides 3rd party cold storage for a number of local and international food producers including many of Emydex’s food processing customers. Interfrigo looked to Emydex to replace their existing warehousing system back in early 2011.

“As we manage stock on behalf of some large Food Processing companies who also operate Emydex’s Production Management systems in their factories, it made sense for Interfrigo to replace our existing legacy WMS with Emydex’s Warehouse Management Software system” explains Brendan McAlonan, Interfrigo’s Operations Manager. “The Emydex warehousing system provides Interfrigo with all the usual capabilities you would expect to find in a full-blown Warehousing system, but in addition it provides us with real-time electronic links to our customers who are also using Emydex’s factory floor system. The benefit of this is the ability to manage stock transfers and sales order picking requests instantly and accurately”.

Using Emydex’s ‘Intersite-transfers’ feature our customers also running Emydex are able to dispatch and trace shipments into and out of the Interfrigo Cold Store seamlessly. On the Interfrigo side, goods are verified once received, put-away, picked and dispatched all via Emydex, with the ability to break-down and rebuild pallets to fulfill sales orders as required. Emydex were able to enhance their system to also run a version of Emydex on truck-mounted terminals in all our fork-lifts.” The Emydex system is stable and reliable, easy to use, and totally flexible to allow us to create new forms or reports required by the business without any great hassle” added McAlonan.

Following on from the original implementation, Legislative and Customer driven demands have been introduced requiring the management and reporting of food allergens contained within any food products stored in the Cold Storage facilities. Emydex have further extended their warehousing system to capture and report on the details of any specific allergens contained within every product stored on behalf of Interfrigo customers.

Using Emydex, Interfrigo now electronically record details as to which food products contain allergens such as milk, eggs, wheat, peanuts, shellfish and soybeans etc. whether in powder, liquid or solid form. Once Allergen details have been captured and recorded electronically in Emydex, this allows Interfrigo to review options around storage and put-away to ensure foods containing certain Allergens are stored separately from those without. It also means dispensing with and manual paper-based food allergen control systems and allows for instant and accurate reporting on the food allergen status for all food stocks stored within the cold stores.
For more information on the Emydex system click here or contact Emydex on +353 1 8855990

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Labelling for Traceability

“Traceability is the cornerstone of any production management system and inevitably, labelling is the predominant method of maintaining traceability at various stages of operation. If product can be traced from farm to finished goods dispatch, then all of the data will be in place to produce whatever management information is required”, says Peter Kettel, Emydex Technology’s UK general manager.

“In the abattoir Emydex has systems producing labels for carcass, hides, heads, offal and tissue samples.”

Specialist weighing and printing techniques, together with purpose designed line configurations, are required for high-speed lamb lines. We’re able to print a bar-coded carcass tag label with full traceability every 4.5 seconds using our food processing software solution. Most beef plants will cut sides in a marshalling area, with some cuts going into boning and some dispatched as either hanging cuts or removed in jumbo containers.

Our carcass splitting engine automatically allocates traceability labels for all removed or hanging cuts. This is done via a hand- held Wi-Fi bar axle scanning terminal, with no need to re-weigh the cuts to produce the new labels.”

Throughout the production operation, there are normally weighing stations at critical control points. These are usually connected to industrial PC units and label printers, enabling software systems to control and monitor production.

Kettel says: ‘Relatively basic software packages will just record what product has been weighed into and out of production departments, using this data to produce yield reports. Advanced Emydex systems enable production to be planned and controlled. Only meat with the correct attributes of quality status, grade, country of origin and so on is allowed to be input into particular production batches. Cuts from individual carcass can be traced throughout he deboning process with purposely designed operating procedures.’

 

Extract from story originally published in Meat Trades Journal January 2012

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Emydex boost delivery team with new senior hires

Emydex Technology, the Irish software company that supplies Production Management Software solutions to Food Processers in Ireland and the UK has announced a number of new key hires that have joined their software development team responsible for implementing Emydex software solutions for their customers.

Carl Brennan joins the Emydex implementation team having previously spent 12 years as lead software developer with DEM machines in Ireland where he worked on projects including a food production monitoring system for Glanbia, a PLC portion control application for Green Isle Foods as well a high-speed check weighing system for Heinz Ireland. Educated with a B.Sc in Information systems in University of Queensland, Australia and a B.Sc in Computing from DIT, since joining Emydex in November, Carl has already worked on a beef kill line and payments system roll-out for Liffey Meats, and an Emydex upgrade of the Dawn Meats site in Montbazon, France.

Carl joins a team of experienced programmers including Conor O’Driscoll, with 14 years’ experience of software development for the Food Industry. Conor previously worked with Leaders retail, a POS specialist company for 7 years, and DEM Machines for 8 years as a software developer before then. Dwain Casey, another member of the software delivery team joined Emydex last year after 12 years working with companies such as Zetes, ADC Barcode and Geodis.

On the Product development side of the business, Dean McDonnell joined Emydex’s New Product Development team in October last where he is working with company co-founder and Technical Director James Grennan to enhance and develop new software modules and components for the Emydex core platform.

Commenting on the recent new hires, David McMahon, CEO with Emydex said “We deliberately set out to look for software developers with over 10 year’s relevant experience developing software for the food production sector. The food production industry is very specialised, with a steep learning curve, so it’s important to have a team of people behind your product that can understand your customer’s needs, and work with them to craft solutions to solve their business issues. The 11 developers now working across our 5 customer delivery teams have an average of 10 years work experience between them. I believe this is what sets Emydex apart from other suppliers operating in the Food Sector space”.

 

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Updated Post Mortem QC Station Developed

This application was developed so that it could be run on either fixed position industrial PC stations or mobile devices (MDA). It was developed in response to a need to eliminate poorly presented carcasses.

The carcasses arrive at the inspection point in sequence. The QC operator can enter a fault type and the system will give the opportunity to select the part of the carcass where the fault is present. Any number of faults can be registered against each carcass. After a pre-defined number of instances of the same fault a supervisor is informed allowing corrective action to be taken and recorded.

All fault history is recorded.

Please note that this is intended for use by in plant QC. It is not intended as a veterinary inspection station; however it would be fairly simple for a similar application to be configured for use by the veterinarians.

 

 

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Emydex launch new Mobile Device Applications

Emydex have launched a new mobile device application (MDA) that sits between the smart device application (SDA) and PC application (PCA). The application was developed for users that required a portable device with a larger screen and more functionality than currently available with hand held scanning terminals.

The MDA application will run on any Windows XP / Windows 7 based device such as notebooks, tough books and tablet PC’s. It is intended for applications that need to be operable in offline mode when connection to the main Emydex database is not possible.

The MDA application utilises a local database which synchronises with the Emydex SQL server database when connected to the host network via either it’s built in Wi-Fi connectivity, internet access or modem.

Emydex have deployed the MDA application in Tough Book devices that are equipped with integrated camera, bar code scanner, RFID reader, memory card reader and fingerprint scanner.

These devices have touch screen displays and are sealed to IP65 specification.

So far the MDA application has been configured for use as a fieldsman data input station, an ante-mortem station in the lairage at abattoirs and a mobile QC device for use anywhere in a factory.

The fieldsman application enables the user to view the plant kill plans when visiting producers and arranging appointments to deliver suitable livestock to the plant.

The ante mortem application enables lairage staff to enter QC data including take photographs of livestock that do not arrive in the best of condition. This picture can be tied to the animal’s ear tag to ensure a full record is maintained in the kill line system.

As a QC device the MDA application enables QC forms to be ran on the device. All of the scanning and camera devices built into the device can be used together with any external device connected to the USB / serial interface ports, such as temperature or PH probes.

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